Custody Action UK is the only online parental rights provider that encourages continual customer feedback and posts all customer comments on its website – good or bad! By doing this, we constantly improve the service we offer and further raise satisfaction levels.

Each month we email over 1,000 new Custody Action UK clients in order to accurately gauge what our customers think of our service. Every response is read, the findings compiled, and we publish the results on our website.

Improving Customer Satisfaction is our number one objective – that’s how we currently boast a customer satisfaction rating of 98.6%.

Our surveys show that clients are overwhelmingly satisfied with Custody Action’s:

  • Customer service
  • Legal knowledge
  • Quality of documentation
  • Ease of use of the service
  • Speed and efficiency

Furthermore, all visitors to our website are encouraged to feedback their suggestions via the ‘contact us’ page. In this way, our company is continually informed of the needs, wishes and suggestions of the public. This enables Custody Action UK to be highly reactive in responding to customer comments, which means our service is constantly measured and improved.

No other online parental rights provider does so much to ensure that the customer is heard, because no other online parental rights provider does so much to ensure that customer service needs are fulfilled.

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